How Can We Help?
Find answers to your questions or get in touch with our support team
Phone Support
Speak with our customer service team
1-800-AFFIN-BANK
Live Chat
Get instant help through chat
Start Chat
Email Support
Send us a detailed message
support@affinalways.com
Quick Help Categories
Account Management
Account settings, passwords, and profile updates
Cards & Payments
Card issues, payments, and transaction problems
Security & Fraud
Report fraud, security concerns, and suspicious activity
Mobile App
App installation, login issues, and mobile features
Frequently Asked Questions
How do I reset my password?
You can reset your password by clicking 'Forgot Password' on the login page and following the instructions sent to your email.
How do I download my statements?
Go to the Statements page, select your desired period, and follow the verification process to download your PDF statement.
What are the daily transaction limits?
Daily limits vary by account type. Check your account details or contact support for specific limits.
How do I report a suspicious transaction?
Contact our fraud department immediately at 1-800-FRAUD or use the secure message center in your account.
Emergency Banking Support
For urgent issues like lost cards, fraud, or account lockouts